The customer must read and agree to these terms and conditions and understand them fully.
Our general bond clean covers the following areas:
- Overall indoor cleaning (floors, walls, ledges etc).
- Overall bathroom cleaning (includes showers and toilets).
- Kitchen cleaning (see below for oven and extractor fan/exhaust hood cleaning).
Please do not hesitate to ask us about any areas we have not listed.
The following services are NOT included in the general bond clean:
- Oven and extractor fan/exhaust hood cleaning.
- Window and fly-screen cleaning.
- Mowing and patio cleaning.
- Carpet cleaning.
These are offered as additional services and will incur an added price to the final quote. However, if such services are requested when making the initial booking, a discount can be added to the final price. Making a request after the booking has been made or on the day of service will void the discount.
(See website for additional prices)
We do our best to quote as accurately as possible. However, a quote may change if the business or the customer points out extra factors, such as:
- The property was not described correctly by the customer (extra room or bathroom, etc.).
- The customer changes or adds a requirement (e.g. mowing).
If any changes to the quote occur the customer and the business must agree upon the new price before proceeding.
If the property is furnished by the real estate, please note that any damage done by the tenant to furniture or other items is not covered in our bond back guarantee. If an item is clearly subject to wear and tear, we may not be able to clean it to real estate standards. The customer must acknowledge that the household items fall under their responsibility and not that of the bond cleaning business.
Tenant damage or wear and tear can include, but is not limited to:
- Stained carpets
- Permanent wall marks
- Scratched floors
- Faded furniture or paint
- Water stains
If an area of the property poses a health and safety threat to our cleaners (working from heights, loose or exposed electrical wires), we have the right to not proceed with cleaning that particular area. This will be communicated to the customer if such a situation occurs.
The customer must be contactable at all times during the service. This is to ensure that they can confirm any changes to the quote and be informed of any areas that can’t be cleaned. If the customer fails to be responsive by the end of the service, the job may be incomplete.
It is the customers responsibility to provide the cleaners with access to the property. Arrangements can be made to leave a key in a safe location if the customer wishes to do so. Failure to provide access will result in the service not being completed and a non-access fee (cost varying with the distance travelled by the cleaner, starting at $20 AUD).
In the event that the real estate is not happy with the service provided, we require photos of the areas or items that are unsatisfactory before making arrangements to return to the property. If these areas or items fall under any of the previous exemptions, no return trip will be made.
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Northern Suburbs: Everton Park, Everton Hills, Stafford, Chermside West, Arana Hills, Bridgeman Downs, McDowall, Mitchelton, Gaythorne, Enoggera, Alderley, Kelvin Grove and surrounding suburbs.
Western Suburbs: Kenmore, Fig Tree Pocket, Chapel Hill.